Privacy Policy

Last updated: February 2025

We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in line with the UK GDPR and the Data Protection Act 2018.

1. General Provisions

  • This website is owned and operated by Estelle Harrison Counselling & Talking Therapies also known as You First Counselling (“we,” “us,” or “our”).

  • We collect and use personal data lawfully, fairly, and transparently.

  • By using this website, you agree to the terms outlined in this Privacy Policy.

2. User Responsibility

  • You are responsible for ensuring any personal data you provide is accurate and up to date.

  • If you share someone else’s data with us, you must have their permission to do so.

  • If you access external links from our website, please check their privacy policies, as we are not responsible for their data practices.

3. Data Collection & Privacy

What Data We Collect

We may collect:

  • Personal Information: Your name, email, and contact details when you submit a contact form.

  • Technical Data: Your IP address, browser type, and cookies to improve website functionality.

  • Enquiry Details: If you provide information about your situation (e.g., "I have anxiety and depression"), we will treat this as sensitive and handle it securely.

Sensitive Data in Enquiries

We do not actively request special category data (e.g., health or medical information). However, if you voluntarily provide such information in an enquiry, we will handle it with strict confidentiality. We will not share this data with third parties unless required by law (e.g., safeguarding concerns).

Lawful Basis for Processing

Under UK GDPR, we process data based on:

  • Consent: When you submit a contact form or sign up for updates.

  • Legitimate Interest: To analyze website performance and improve our services.

  • Legal Obligation: If required to comply with laws or regulations.

How We Use Your Data

We use your data to:

  • Respond to enquiries and provide relevant information.

  • Improve and personalize your website experience.

  • Comply with legal obligations (if necessary).

How Long We Keep Your Data

We do not retain personal data for longer than necessary:

  • Contact form submissions are retained for 6 months unless further communication is needed.

  • Technical data (e.g., cookies) is handled by our website platform and third-party services, not directly by us.

How We Protect Your Data

  • We use secure systems and processes to safeguard your data.

  • We do not sell, trade, or rent your personal data to third parties.

  • If we need to share data for legal reasons, we will do so in line with data protection laws.

Your Rights Under UK GDPR

You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for data processing.

  • Object to processing based on legitimate interest.

  • Request a copy of the data we hold about you.

To exercise these rights, contact us at hello@estelleharrison.com.

4. Cookies & Tracking Technologies

  • Our website may use cookies and similar technologies to enhance user experience and track website performance.

  • Cookies on our site are managed by Squarespace and third-party providers (e.g., Google Analytics). We do not control how Squarespace sets or manages cookies.

  • You can learn more about Squarespace’s cookie policy here: https://www.squarespace.com/cookie-policy

  • We do not directly control or store cookies on users’ devices.

  • You can control and clear cookies through your browser settings

  • If you prefer not to use cookies, you can disable them in your browser settings or reject non-essential cookies through any consent banner that appears on our website.

5. Limitations of Liability

  • While we take reasonable steps to protect your data, we cannot guarantee complete security.

  • We are not responsible for any data breaches caused by third parties or user negligence.

6. Complaints & Supervisory Authority

If you have concerns about how we process your data, please contact us at hello@estelleharrison.com, and we will try to resolve your issue.

If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

🔗 ICO Website https://ico.org.uk/
📞 ICO Helpline: 0303 123 1113

📜 ICO Registration Reference: ZB326561

7. Contact Information

If you have any questions about this Privacy Policy or want to exercise your data rights, please contact:

Estelle Harrison Counselling & Talking Therapies

📧 Email: hello@estelleharrison.com

📞 Telephone: 07579 824 129
🏢 Address: Ashton-in-Makerfield, WN4 8DN